Return & Refund Policy

At Shali Design, customer satisfaction is our priority. This Return & Refund Policy outlines the conditions for returns and refunds for purchases made through our website.

Website: https://en.shalidesign.com/

1. Right of Withdrawal

Customers have the right to withdraw from their purchase within 14 (fourteen) days from the date of delivery, without providing any reason and without penalty.

To exercise the right of withdrawal:

The product must be unused,
The product must be in its original packaging and undamaged,
The product must be in resalable condition,
A written withdrawal request must be submitted within the specified period.

2. Return Procedure

To initiate a return, please contact us at:

Email: info@shalidesign.com
Phone: +90 536 673 46 12

Please include your order number and reason for return in your request.

Returned items must be sent to the address provided after contacting our support team.

3. Return Shipping Costs

If the product is defective, damaged, or incorrectly delivered, return shipping costs will be covered by Shali Design.
In cases of standard withdrawal (non-defective items), return shipping costs may be the responsibility of the customer.

4. Refund Process

Once the returned product is received and inspected, the refund process will begin.
Refunds will be issued within 14 days after approval of the return.
Refunds will be made using the original payment method, unless otherwise agreed.
Processing times may vary depending on the bank or payment provider.

5. Non-Returnable Items

The following items are not eligible for return:

Custom-made or personalized products
Products unsuitable for return due to hygiene reasons
Items that have been opened and cannot be resold
Digital products or downloadable content once delivered
Services that have already commenced with the customer’s approval

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

Please notify us immediately.
Provide photos or relevant documentation if requested.

After review, we will arrange a replacement or full refund where applicable.

7. Contact Information

Shali Design
Halasgargazi, Rumeli Cd. No:40
34363 Şişli / Istanbul
Phone: +90 536 673 46 12
Email: info@shalidesign.com