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Shali Design
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Shali Design

Shipping & Delivery Policy

This Shipping & Delivery Policy outlines the terms and conditions regarding order processing, shipping, and delivery for purchases made through https://en.shalidesign.com/.

1. Order Processing

  • Orders are processed after payment confirmation is received.

  • Standard processing time is typically 1–3 business days.

  • Custom-made or personalized products may require additional production time.

Processing times may be extended during holidays, promotional periods, or high-demand seasons.

2. Shipping Time

  • Delivery times vary depending on the destination country and shipping provider.

  • International shipments may be subject to customs clearance procedures, which can affect delivery times.

  • Estimated delivery timeframes are provided during checkout.

Delivery timelines are estimates and not guaranteed.

3. Shipping Fees

  • Shipping costs are calculated and displayed at checkout.

  • Free shipping may apply during specific promotions or above certain order thresholds.

  • For international shipments, customs duties, taxes, or additional fees may apply and are the responsibility of the Buyer unless otherwise stated.

4. Delivery Address

The Buyer is responsible for providing a complete and accurate delivery address.

Shali Design shall not be liable for delays or failed deliveries caused by incorrect or incomplete address information provided by the Buyer.

5. Damaged or Lost Packages

Upon receiving your order, please inspect the package carefully.

If the package is visibly damaged:

  • Report the issue to the courier immediately.

  • Contact us as soon as possible with supporting photos or documentation.

In case of a lost shipment, we will initiate an investigation with the shipping carrier and provide assistance accordingly.

6. Failed Delivery

If delivery cannot be completed due to the Buyer’s absence or refusal to accept the package, the shipment may be returned to us.

In such cases, additional shipping charges for re-dispatch may apply.

7. Force Majeure

Shali Design shall not be held responsible for delivery delays caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Government restrictions

  • Customs delays

  • Transportation disruptions

8. Contact Information

Shali Design
Halasgargazi, Rumeli Cd. No:40
34363 Şişli / Istanbul
Phone: +90 536 673 46 12
Email: info@shalidesign.com